Sr. Data Center Technician

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

We are seeking an experienced Senior Data Center Technician to support the deployment and ongoing operation of a large-scale AI/HPC cluster in Tydal, Norway. This hands-on role combines advanced hardware troubleshooting, operational excellence, shift leadership, and technician mentorship within a 24x7 mission-critical environment.

The ideal candidate is detail-oriented, safety-focused, and comfortable working in a fast-paced, mission-critical environment.

Responsibilities

• Verify rack installations, power, cabling, hardware inventory, and deployment readiness against approved design documentation and approved OEM and customer site procedures.
• Perform advanced hardware diagnostics, troubleshooting, and authorized break/fix activities on servers, GPUs, storage, and networking equipment in accordance with approved OEM and customer site procedures.
• Coordinate with customers, OEMs, and technology partners to support incident resolution and hardware replacement activities.
• Act as a delegated shift lead, helping coordinate priorities, ensure procedural compliance, and maintain operational continuity.
• Support inventory management, spare parts tracking, RMAs, and operational reporting.
• Maintain strict adherence to Norwegian health, safety, and environment (HSE) requirements; required personal protective equipment (PPE) and electrostatic discharge (ESD) controls; customer site-security protocols; and quality and documentation standards.
• Mentor and develop technicians while driving continuous improvement across operational processes.
• Participate in a rotating 24x7 shift schedule and on-call rotation.

Qualifications

• 3+ years of experience in data center operations, enterprise infrastructure, or similar technical environments.
• Strong experience with server hardware, rack infrastructure, cabling, and component-level troubleshooting.
• Experience leading shifts, mentoring technicians, and coordinating with external vendors or OEM partners.
• Strong documentation, ticket management, and communication skills.
• Professional English language skills.
• Ability to work a rotating 24x7 schedule, including nights, weekends, and public holidays, and participate in an on-call rotation.
• Right to work in Norway and ability to meet customer site-access and security requirements.

Preferred Qualifications

• Experience supporting AI/HPC, GPU, or high-performance compute environments.
• Experience with Dell enterprise systems and OEM support processes.
• Experience in liquid-cooled data center environments.
• Relevant technical, data center, ITIL, or HSE certifications.
• Norwegian language skills are preferred.

Location

Onsite – Tydal, Norway