Data Center Technician

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

We are looking for a junior-level onsite hardware technician with graduate level experience looking to apply their technical skills in a fast-paced and complex environment. A working knowledge of server hardware and the desire to participate in projects at a large-scale data center is central to this role. This position will work to resolve and diagnose compute issues at scale, escalate issues, and work with remote engineering teams. Additionally, this role will support rack lifecycle processes with a focus on helping build out and support cloud scale compute and storage environments. Solid communication skills are a requirement for this role. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. 

This position will be onsite in Korea at the customers data center located at:

Responsibilities

• Monitor and perform on-going maintenance on servers and network equipment including hardware troubleshooting and replacement of hardware components 
• Provide IT support to staff and customers, as well as respond to server and network hardware issues. 
• Run complex hardware diagnostics and replace failing parts in a timely manner. 
• Collaborate with software and network engineering teams on overall high-performance computing cluster health 
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables. 
• Work within the client ticketing system for all hardware related high performance computing cluster observations. 
• Coordinate with logistics / inventory management team for hardware removal of components from the high-performance computing cluster  
• Support Sr. Onsite Hardware Technicians in documenting network processes
• Respond to network and server errors, sometimes after hours  
• Participate in weekly on-call rotation. 
• Stay up-to-date with advancements in data center infrastructure and technologies. 

Qualifications

• CompTIA ServerPlus, CompTIA Network, or CCNP certification would be a plus 
• 1+ year of experience as a data center technician, or similar. 
• In-depth knowledge of data center environments, servers, and network equipment. 
• Solid understood experience in installing, monitoring, and maintaining data center equipment. 
• Exceptional ability to work as part of a team, provide IT support, and resolve errors. 
• Ability to speak English and communicate clearly and effectively with team members and clients. 

Location

Onsite