Manager, Technical Operations

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

We are seeking a Technical Operations Manager (TOM) to serve as the onsite leader for Penguin Solutions' data center operations team in Tydal, Norway. This role is accountable for safe, reliable, and efficient 24x7 operations, including staffing and shift coverage, operational readiness, shift handovers, incident escalation, and team training and certification, while leading a team of data center technicians supporting one of Europe's most advanced AI computing facilities.

The ideal candidate combines strong operational leadership, customer focus, technical knowledge, and the ability to lead high-performing teams in a fast-paced mission-critical environment.

Responsibilities

• Lead day-to-day onsite data center operations and technical support activities.
• Manage, coach, and develop a team of technical operations professionals, ensuring required training, competency, and certifications remain current.
• Own the 24x7 staffing model and shift coverage, including workforce planning, operational readiness, and continuity across all shifts.
• Establish effective shift handovers and coordinate incident response, issue resolution, escalation, and customer communications in accordance with defined procedures.
• Partner with customers, vendors, and internal stakeholders to ensure service excellence.
• Drive operational consistency, reporting, process adherence, and continuous improvement.
• Promote a strong culture of safety, accountability, and customer focus, including compliance with applicable Norwegian health, safety, and environment (HSE) requirements and required personal protective equipment (PPE) and electrostatic discharge (ESD) controls.
• Ensure compliance with customer site-access and security requirements and with approved OEM, customer, and site procedures.
• Participate in the on-call rotation and provide leadership support for after-hours incidents and escalations.

Qualifications

• Experience leading technical operations, data center, infrastructure, or managed services teams.
• Proven success managing 24x7 or multi-shift operations, including staffing coverage, shift handovers, operational readiness, and incident escalation.
• Strong people leadership, coaching, and performance management skills.
• Experience with incident management, service delivery, and customer-facing operations.
• Strong communication and stakeholder management skills.
• Professional English proficiency.
• Ability to meet customer site-access, security, background screening, and training requirements.
• Legal right to work in Norway and ability to maintain required work authorization throughout employment.
• Ability to participate in an on-call rotation and respond to operational needs outside scheduled hours, as required.

Preferred Qualifications

• Experience supporting AI, HPC, cloud, hyperscale, or enterprise data center environments.
• Knowledge of server hardware, infrastructure operations, and break/fix processes.
• ITIL, project management, service management, HSE, or related certifications.
• Experience working with large-scale GPU or high-density compute environments.
• Norwegian language skills are preferred; professional English proficiency is required.

Location

Onsite – Tydal, Norway